Lockforce provides professional locksmith services to commercial and domestic customers across the UK.

The Forces Group (Property Services) Limited is the owner of the Lockforce brand and grants franchises to independent locksmiths ("the Service Provider"), who trade under the Lockforce brand and in accordance with the standards and values associated with the Lockforce brand.

The contract for the provision of the Services is between you as the customer and the Service Provider.

Service Providers trade under the following terms and conditions:

 

1. The Services

Service Providers provide professional locksmith services to customers on an emergency and planned basis ("the Services").

The contact details of your Service Provider are set out in the service report and invoice provided during, or on completion of, the provision of the Services by the Service Provider.

The specific nature of the Services to be supplied to you as the Service Provider’s customer will be confirmed at the time of booking.

In these terms and conditions "TFG" means The Forces Group (Property Services) Limited.

💡 The service you receive is tailored to your issue and clearly identified when you book.

 

2. Booking and Payment

• Prior to commencement of works ("the Services"), the scope and price will be agreed with the Service Provider and paid in accordance with the terms stated on the Invoice or Quotation (if not provided on the invoice).


• If the scope of works ("the Services") changes due to unforeseen issues during the works the Service Provider will advise if it has any impact on the agreed price.


• On large jobs (>£500) and / or where specific and or bespoke parts are required a deposit may be requested. Deposits must be paid prior to commencement of the Services.


• A £50 booking fee (the "Booking Fee") is applicable to all bookings and is incorporated within the price of the Services.


• Payment can be made via the methods agreed with your Service Provider at the time of booking.


• See Clause 4 for Cancellation Policy.

💡 Payment is normally on completion unless we have agreed otherwise. We accept various payment methods.

 

3. Ownership of Materials

All products, equipment, and materials used during the provision of the Services remain the property of your Service Provider unless specified on the invoice and the invoice is paid in full.

• Any purchase of equipment / parts separate from the Services provided will be clearly identified and set out on your Service Provider’s invoice.

💡 You don’t own materials we use during the service unless we specifically sell them to you.

 

4. Cancellations and Missed Appointments

• You may reschedule your appointment at no charge provided you give your Service Provider at least two working days’ notice in advance of the scheduled appointment.


• For cancellations or missed appointments, we are entitled to reclaim reasonable direct costs (and foreseeable losses), which may include the Booking Fee and up to 100% of the fee for the Services.

💡 Need to reschedule? Let the Service Provider know two working days ahead to avoid charges.

 

5. Access and Safety

• You must ensure that your Service Provider has safe and clear access to the relevant areas of the property to carry out the Services.


• It is your responsibility to keep pets, children, or vulnerable individuals away from treated or work areas.


• If your Service Provider is unable to access the property or complete the Services due to safety issues, a missed visit charge may apply, but in such cases your Service Provider will notify you of any such charges before an invoice is sent to you.

💡 Please ensure we can work safely when we arrive.

 

6. Liability

Your Service Provider will take reasonable care and use reasonable skill in delivering the Services.

Your Service Provider holds Public and Product Liability Insurance with a reputable insurance underwriter to cover the works they carry out. However, neither your Service Provider nor TFG will be liable for:

• Any injury, loss or damage caused directly or indirectly by your failure to follow your Service Provider’s instructions.


• Any indirect or consequential loss unless directly caused by your Service Provider’s negligence.

Your statutory rights are not affected.

💡 This does not affect your statutory rights.

 

7. Warranties and Guarantees

• If the Services provided include a guarantee or follow-up visit, your Service Provider will confirm this to you in writing.


• Warranties do not cover tampering, incorrect use of lubricants or issues due to door/frame alignment problems.

This will not affect your statutory rights.

💡 We clearly explain what your warranty covers and what it doesn’t.

 

8. Data and Privacy

Your Service Provider will only collect and use your personal information in line with the Privacy Policy, available on request or via the website https://www.lockforce.co.uk/

💡 Your privacy is important to us and protected by law.

 

9. Complaints and Dispute Resolution

• If you are unhappy with the Services, please contact your Service Provider within 7 days to ensure a quick resolution.


• If the matter cannot be resolved locally by the Service Provider, TFG will support the resolution process.


• Please see the website for our full complaints procedure or you may also contact an ADR provider or Citizens Advice.

💡 We encourage local resolution between you and your Service Provider, but TFG is here to support you if needed.

 

10. Cooling-Off Period and Emergency Services (Domestic Customers Only)

Under the Consumer Contracts Regulations 2013, you are entitled to a 14-day cooling-off period, with the exception of works classed as "Emergency" and bespoke goods.

For the purposes of these terms and conditions "Emergency" includes, but is not limited to, situations such as:

• Locked out of the property


• Broken or jammed locks


• Faulty fire doors in communal areas


• Security breaches needing urgent action

Please note that if you ask your Service Provider to provide the Services within the 14-day cooling-off period you will be liable to pay for the Services provided during that period. If the Services are completed within 14 days, your right to cancel is lost.

Any bespoke parts provided to you cannot be returned (and money refunded) during the cooling-off period as your Service Provider will not be able to re-use them or return them to the supplier.

💡 If you ask us to attend urgently, you agree that cancellation rights do not apply once we begin.

 

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the courts of England and Wales.